1. Nature of Delivery

VRCYN does not deliver physical goods. All services are delivered digitally or through authorized communication channels. Our offerings include:

• Online / Remote Support & Training Services
• Digital Product & Software Development Delivery
• Consulting, Strategy and R&D Reporting
• Placement Coordination & Employer Introductions

2. Service Delivery Modes

Depending on the scope of engagement, delivery may occur through:

• Email, WhatsApp, or Client Dashboards
• Google Meet / Zoom / Microsoft Teams Sessions
• Cloud Deployment, Shared Repositories, or Staging Servers
• Learning Management Platforms for PTS Programs

3. Delivery Timelines

Delivery timelines vary based on project scope, timeline, feedback cycles, client inputs, and resource allocation.

• Software Projects: 2–16 weeks depending on scope
• R&D Strategy & Documentation: 5–45 business days
• Training Courses: Scheduled batch timelines apply
• Placement Coordination: Based on employer hiring cycles

Delays may occur if client-required documents / responses are delayed.

4. Onboarding Process

Service onboarding begins only after:

• Documentation and service scope confirmation
• Initial payment or registration fee processing
• Submission of required business or profile information

5. Client Responsibilities

For smooth delivery, the client must:

• Provide accurate business or personal details
• Attend scheduled sessions or meetings on time
• Provide timely feedback, files, or access credentials
• Maintain respectful and professional communication

6. PTS Program Delivery

Placement Training & Skill Development is delivered through hybrid online sessions + evaluation tasks. Placement support is based on candidate performance and employer requirements. Job placement is not guaranteed.

7. Support & Service Response Time

Standard response windows:

• Query Response: 30 minutes – 12 hours
• Issue Resolution (Non-Urgent): 1–3 business days
• Priority Escalations: Same day handling for critical cases

8. Service Delivery Failures

VRCYN is not responsible for service failure due to:

• Client-side internet or device issues
• Failure to attend training or respond to communication
• Delays caused by third-party platforms outside VRCYN control

9. Policy Updates

This policy may be modified to reflect operational, compliance, or platform-level updates.

10. Contact Information

Email: contact@vrcyn.co.in
WhatsApp: +91 99565 98547
Offices: Noida • Pilkhuwa – Hapur • Mirzapur • Prayagraj