Grievance Redressal Policy
We are committed to transparent, timely and professional resolution of issues related to training, support, placement coordination or service delivery.
1. Purpose
This policy ensures that any student, partner, client or employer working with VRCYN can raise concerns safely and receive a structured response.
2. Issues Covered
- Training quality or session delivery complaints
- Placement follow-up or coordination concerns
- Behavioral concerns with staff, trainer or recruiter
- Miscommunication or operational delays
3. How to Raise a Complaint
Send your concern with full details:
Email: hr@vrcyn.co.in
WhatsApp: +91 99565 98547
4. Resolution Timeline
- Acknowledgement: Within 24–48 hours
- Investigation & Review: 3–7 business days
- Final Response / Resolution: 7–14 business days
5. Escalation Matrix
- Level 1: Support / Training Coordinator
- Level 2: Program Manager / Placement Desk
- Level 3: Compliance & Senior Management Review